Privacy Policy
We value the trust you place in us and recognize the
importance of secure transactions and information privacy.
The Two Gender application and website (“Platform”) are
made available to you by Rudhra Ebiz Private Limited and/or its affiliates
(hereinafter may be referred to as the ‘Company’, ‘we’, ‘us’, and ‘our’)
respect your privacy and is committed to protecting it through its compliance
with its privacy policy. This policy amongst other things describes:
1. the type of
information that the Company may collect from you when you access or use its
websites, applications and other online services (hereinafter collectively
referred to as the ‘Services’);
2. the Company’s
practices for collecting, using, maintaining, protecting and disclosing that
information.
We encourage you to read this policy carefully to
understand the Company's policies and practices regarding your information. By
accessing or using its Services and/or registering for an account with the
Company, you expressly agree to be bound by the terms and conditions of this
privacy policy and you are consenting to the Company's collection, use,
disclosure and retention of your personal information as described here.
This policy may change from time to time, your continued
use of the Company's Services after it makes any change is deemed to be
acceptance of those changes, so please check the policy periodically for
updates.
1. Applicability
of the Policy
A. This policy applies only to the information the
Company collects through its Services, in
email, text and other electronic communications sent through
or in connection with its Services.
B. This Policy
does not apply to the information that you provide to, or that is collected by,
any third-party, that you use in connection with its Services. The Company
encourages you to consult directly with such third-parties about their privacy
practices.
2. Collection of
the information
A. Some of our
Services may be used without revealing any personal information, and for other
Services, personal information is required. We may also collect ‘Non-Personal
Information’ (i.e., information that cannot be used to identify you).
Non-Personal Information includes information like the web pages that you have viewed.
In order to access certain features and benefits on our Services, you may need
to submit ‘Personally Identifiable Information’ i.e., information that can be
used to identify you (as described below). Inaccurate information may
affect your ability to use the Services, the information you receive when using
the Services, and our ability to contact you. For example, your email address
and contact number should be kept valid because these may be the primary
channels through which we communicate with you. You are responsible for
ensuring the accuracy of the Personally Identifiable Information you submit to
the Company.
B. The
Company collects several types of information from and about users of our
Services, including:
1. Your Personal Information - Personal Information is
the information that can be associated with a specific person and could be used
to identify that specific person whether from that data, or from the data and
other information that we have, or is likely to have access to. We do not consider
personal information to include information that has been made anonymous or
aggregated so that it can no longer be used to identify a specific person,
whether in combination with other information or otherwise. Personally,
Identifiable Information can include, but not be limited to, information such
as your name, email address, contact number (cellular and landline),
educational qualification(s), occupation, date of birth, marital status,
monthly income, city and state of residence, marital status, number of
children, employer details, Aadhaar number, PAN, social security and tax
identification numbers, and post-qualification or work experience among other
things.
2. Information about your internet connection,
the equipment you use to access our Services and your usage details.
C. We may collect
this information either
1.
directly
from you when you provide it to us.
2. automatically as you navigate through our
Services (information collected automatically may include usage details, IP addresses
and information collected through cookies, web beacons and other tracking
technologies).
3. from
any other source of information including from other third-party sources,
such as updated delivery and address information from our carriers, which we
use to correct our records and deliver your next purchase more easily.
D. Information you
provide to us.
1.
Your
account information: Your full name, email address, postal code, password and
other information you may provide with your account, such as your gender,
mobile phone number and website. Your profile picture (if any) that will be
publicly displayed as part of your account profile. You may optionally provide
us with this information through third-party sign-in services such as Facebook
and Google Plus. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
2.
Your
preferences: Your preferences and settings such as time zone and language.
3.
Your
content: Information you provide through our Services, including your reviews,
photographs, comments, lists, followers, the users you follow, ordering details
and history, favourite categories, special requests, contact information of
people you add to, or notify of, your orders through our Services, names, and
other information you provide on our Services, and other information in your
account profile.
4. Your searches and other activities: The
search terms you have looked up and results you selected.
5. Your browsing information: How long you used
our Services and which features you used; the ads you clicked on.
6. Your communications: Communications between
you and other users or sellers through our Services; your participation in a
survey, poll, sweepstakes, contest or promotion scheme; your request for
certain features (e.g., newsletters, updates or other products); your
communication with us about employment opportunities posted to the services.
7. Your transactional information: If you make
use of our Services, we may collect and store information about you to process
your requests and automatically complete forms for future transactions,
including (but not limited to) your phone number, address, email, billing
information and credit or payment card information. This information may be
shared with third-parties which assist in processing and fulfilling your
requests, including PCI compliant payment gateway processors. If you write reviews
about businesses with which you conduct transactions through our Services, we
may publicly display information that you transacted with those businesses.
8.
Your
Public Posts: You also may provide information (such as ratings, reviews, tips,
photos, comments, likes, bookmarks, friends, lists, etc.) to be published or
displayed (hereinafter, "posted") on publicly accessible areas of our
Services, or transmitted to other users of our Services or third-parties
(hereinafter collectively referred to as ‘User Contributions’). Your User
Contributions are posted on and transmitted to others at your own risk. Please
be aware that no security measures are perfect or impenetrable (see
"Security" section below). Additionally, we cannot control the actions
of other users of our Services with whom you may choose to share your User
Contributions. Therefore, we cannot and do not guarantee that your User
Contributions will not be viewed by unauthorized persons. We may display this
information on the Services, share it with businesses, and further distribute
it to a wider audience through third party sites and services. You should be
careful about revealing any sensitive details about yourself in such postings.
9. We use the information you provide to us to analyse
and enhance the functionality and improve the quality of our Services, and to
personalize your experience while using our Services. We also use this
information to display relevant advertising, provide support to you,
communicate with you, and comply with our legal obligations.
E. Information we may automatically
collect include but may not be limited to the following.
1.
We
may automatically collect certain information about the computer or devices
(including mobile devices) you use to access the Services, and about your use
of the Services, even if you use the Services without registering or logging
in.
2.
Usage
information: Details of your use of our Services, including traffic data,
location data, logs and other communication data and the resources that you
access and use on or through our Services.
3.
Computer
and device information: Information about your computer, Internet connection
and mobile device, including your IP address, operating systems, platforms,
browser type, other browsing information (connection, speed, connection type
etc.), device type, device's unique device identifier, mobile network
information and the device's telephone number.
4.
Stored
information and files: Our Services also may access metadata and other
information associated with other files stored on your mobile device. This may
include, for example, photographs, audio and video clips, personal contacts and
address book information.
5. Location information: Our applications
collect real-time information about the location of your device, as permitted
by you.
6. Last URL visited: The URL of the last web
page you visited before visiting our websites.
7. Mobile device IDs: Unique mobile device
identifier (e.g., IDFA, GAID or other device IDs on Apple devices like the
iPhone and iPad), if you're using our Services on a mobile device, we may use
mobile device IDs (the unique identifier assigned to a device by the
manufacturer), instead of cookies, to recognize you. We may do this to store
your preferences and track your use of our applications. Unlike cookies, mobile
device IDs cannot be deleted. Advertising companies may use device IDs to track
your use of our applications, track the number of advertisements displayed,
measure advertising performance and display advertisements that are more
relevant to you. Analytics companies may use mobile device IDs to track your
usage of our applications.
8. Your preferences: Your preferences and
settings such as time zone and language.
9.
Your
activity on the Services: Information about your activity on the Services, such
as your search queries, comments, domain names, search results selected, number
of clicks, pages viewed and the order of those pages, how long you visited our
Services, the date and time you used the Services, error logs, and other
similar information.
10.
Mobile
status: For mobile application users, the online or offline status of your
application.
11. Applications: If you use the Company’s
application, the Company may collect information about the presence and/ or
absence and/ or details pertaining to other applications on your mobile phone.
The applications we gather information for, may vary across categories
including, without limitation, shopping, fashion, food and travel. This will
help us understand you and your preferences better and enable the Company to
provide you with a personalized experience. We may collect, process and store
your user ID associated with any social media account (such as your Facebook
and Google account) that you use to sign into the Services or connect with or
use with the Services.
3. Use of the
information
We use the information we collect from and about you for
a variety of purposes, including to:
A.
Purchase
and delivery of products and services. We use your personal information to
take, handle and fulfil orders, deliver products and services, process
payments, and communicate with you about orders, products and services, and promotional
offers.
B. Provide,
troubleshoot, and improve the Services. We use your personal information to
provide functionality, analyze performance, fix errors, and improve the
usability and effectiveness of the Services.
C. Recommendations and personalization. We use
your personal information to recommend features, products, and services that
might be of interest to you, identify your preferences, and personalize your
experience with the Services. We may also share your preferences or the
Services availed by you with your network followers on the Company for
marketing and other promotional activities of our Services
D. Comply
with legal obligations. In certain cases, we collect and use your personal
information to comply with laws. For instance, we collect from sellers’
information regarding place of establishment and bank account information for
identity verification and other purposes.
E. Communicate with you. We use your personal
information to communicate with you in relation to the Services via different
channels (e.g., by phone, e-mail, chat).
F. Advertising. We use your personal information
to display interest-based ads for features, products, and services that might
be of interest to you. We do not use information that personally identifies you
to display interest-based ads.
G. Fraud Prevention and Credit Risks. We use
personal information to prevent and detect fraud and abuse in order to protect
the security of our users, the Company, and others. We may also use scoring
methods to assess and manage credit risks.
H. To administer contests and sweepstakes.
I.
To
carry out Company’s obligations and enforcing rights arising from any contracts
entered into between you and the Company, including for billing and collection.
J. Research. Generating and reviewing reports
and data, and to conduct research on the Company’s user base and service usage
patterns. To conduct research following internal review protocols to ensure the
balancing of privacy and to use anonymized data for research. Use for internal
purposes such as auditing. understand our users (what they do on our Services,
what features they like, how they use them, etc.), improve the content and
features of our Services (such as by personalizing content to your interests),
process and complete your transactions, and make special offers
K.
To
fulfil any other purpose for which you provide us the information and/or for
any other purpose with your consent.
4. Sharing of the information
A.
We
may disclose personal information that we collect or you provide, as described
in this privacy policy, in the following ways:
1.
General
Information Disclosures
a. To
our holding companies, subsidiaries and affiliates, which are entities under
common ownership or control of the Company.
b. To
contractors, advertisers/service providers and other third-parties whom we use
to support our business (e.g., logistics and delivery, to collect payments) and
who are bound by contractual obligations to keep personal information
confidential and use it only for the purposes for which we disclose it to them.
c. To
a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some or
all of the Company's assets, whether as a going concern or as part of
bankruptcy, liquidation or similar proceeding, in which personal information
held by the Company about the users of our Services are among the assets
transferred.
d. To third-parties to
market their products or services to you which we feel may be of interest or
beneficial to you.
We contractually require these third-parties to keep
personal information confidential and use it only for the purposes for which we
disclose it to them.
2. To
fulfil the purpose for which you provide it.
3. For any other purpose disclosed by us when
you provide the information.
B. Service
Providers. We may share your information with outside vendors that we use for a
variety of purposes, such as to send you communications via emails, messages or
tele-call to inform you about the services and/or products that may be of
interest to you, push notifications to your mobile device on our behalf,
provide voice recognition services to process your spoken queries and
questions, help us analyse use of our Services, and process and collect
payments. Some of our products, services and databases are hosted by third
party hosting services providers. We also may use vendors for other projects,
such as conducting surveys, organizing sweepstakes for us, advertising,
marketing and advertisement measuring purposes. We may share information about
you with these vendors only to enable them to perform their services.
C. Legal
Purposes. We may share your information when we believe in good faith that such
sharing is reasonably necessary in order to investigate, prevent, or take
action regarding possible illegal activities or to comply with legal process.
We may also share your information to investigate and address threats or
potential threats to the physical safety of any person, to investigate and
address violations of this Privacy Policy or the Company’s Terms of Service, or
to investigate and address violations of the rights of third parties and/or to
protect the rights, property and safety of the Company, our employees, users,
or the public. This may involve the sharing of your information with law
enforcement, government agencies, courts, and/or other organizations on account
of legal requests such as subpoena, court order or government demand to comply
with the law.
D. Social
Networks. If you interact with social media features on our Services, such as
the Facebook Like button, or use your social media credentials to log-in or
post content, these features may collect information about your use of the Services,
as well as post information about your activities on the social media service.
Your interactions with social media companies are governed by their privacy
policies.
E. To
enforce or apply our Terms of Use available at [ https://twogender.com/terms ]
and other agreements, including for billing and collection purposes.
F. If
we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of the Company, our users or others. This includes
exchanging information with other companies and organizations for the purposes
of fraud protection and credit risk reduction.
G. Consent.
We may share your information in any other circumstances where we have your
consent.
5.
Third Party links and services
A. The Services may contain links to
third-party websites. Your use of these features may result in the collection,
processing or sharing of information about you, depending on the feature.
Please be aware that we are not responsible for the content or privacy
practices of other websites or services which may be linked on the Company’s
Services. We do not endorse or make any representations about third-party
websites or services. Our Privacy Policy does not cover the information you
choose to provide to or that is collected by these third parties. We strongly
encourage you to read such third parties' privacy policies.
6. Anonymous
or de-identified data
A. We may anonymize and/or
de-identify information collected from you through the Services or via other
means, including via the use of third-party web analytic tools as described
below. As a result, our use and disclosure of aggregated and/or de-identified
information is not restricted by this Privacy Policy, and it may be used and
disclosed to others without limitation.
7. Cookies
A. Cookies are
alphanumeric identifiers with a small amount of data that is stored on the
user’s device hard-drive containing information about the user, commonly used
as an anonymous unique identifier. We may offer certain features only through
‘cookies’ and may also collect information about you using these cookies.
Please note, a cookie in no way gives the Company access to your device. Other
websites may place their own cookies or other files on your device, collect
data or solicit personal information from you, for which the Company shall not
be held responsible or liable. We encourage you to read the privacy policies of
all external sites. We also use cookies from third party partners for marketing
and promotional purposes. Please note that most web browsers are set to accept
cookies by default.
B. We strive to provide
you with choices regarding the personal information you provide to us.
8. Security
Precautions
A. We ensure to maintain reasonable
physical, electronic, and managerial procedures to safeguard and help prevent
unauthorized access to your information and to maintain data security. These
safeguards take into account the sensitivity of the information that we
collect, process and store and the current state of technology. We follow
generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. The access to
the Services is offered through the use of a secure server and adhere to
our security guidelines to protect it against unauthorized access. However, by
using the Services, the users accept the inherent security implications of data
transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Services.
B. We assume no
liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond our
control. You play an important role in keeping your personal information
secure. You should not share your user’s name, password, or other security
information for your account with anyone. If we receive instructions using your
user’s name and password, we will consider that you have authorized the
instructions for such use.
9. Permissible
Age
A. The Services are not
intended for users under the age of 18 (eighteen), unless permitted under
applicable local laws (Permissible Age). We do not knowingly collect any
personal information from users or market to or solicit information from anyone
under the age of 18 and use of our Services is available only to persons who
can form a legally binding contract under the Indian Contract Act, 1872.
B. If you are under the
age of 18 years then you must use the Services under the supervision of your
parent, or legal guardian. If we become aware that a person submitting personal
information is under the age of 18 years, we will delete the account and any
related information as soon as possible.
10. Data
Retention
A. A
user can close an account by visiting the profile settings page on our website.
A user may request for deletion of its personal information by raising a
request with the Grievance Officer as per the provisions of Section 14 of this
Privacy Policy. Notwithstanding the foregoing, we reserve the right to retain
your personal information in accordance with applicable laws, for a period no
longer than is required for the purpose for which it was collected or as
required under any applicable law. We may retain information about you for the
purposes authorized under this Privacy Policy unless prohibited by law.
Thereafter, we will either delete your personal information or de-identify it
so that it is anonymous and not attributed to your identity. We may archive
information to prevent, investigate, or identify possible wrongdoing in
connection with the Service or to comply with legal obligations. We may also
continue to retain your data in anonymized form for analytical and research
purposes.
11. Job
Applicants
A. If your information
is submitted to us through our Service when applying for a position with the
Company, the information will be used to consider your application. We may
retain your information for any period of time. This information may be shared
with other companies for the purpose of evaluating your qualifications for the
particular position or other available positions, as well as with third-party
service providers retained by us to collect, maintain and analyze candidate
submissions for job postings.
12. Your
Consent
A. By accessing or
using the Services or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the Services in
accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
B. You,
while providing your personal information in relation to the Services or any
partner platforms or establishments, consent to us (including our other
corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you
through SMS, instant messaging apps, call and/or e-mail for the purposes
specified in this Privacy Policy.
13. Changes to this
Privacy policy
A. We reserve the right
to amend this Privacy Policy from time to time to reflect changes in the law,
our data collection and use practices, the features of our services, or
advances in technology. Please check this page periodically for changes. Use of
information we collect is subject to the Privacy Policy in effect at the time
such information is used. If we make any material changes to this Privacy
Policy, we will post the changes here. Please review the changes carefully.
Your continued use of the Services following the posting of changes to this
Privacy Policy will constitute your consent and acceptance of those changes.
14. Grievance
Officer
A. In accordance with Information Technology Act, 2000 and the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, the name and contact
details of the Grievance Officer are provided below:
Name - P. Aravindan
Address - No.35/66, Erikkarai Street, Ullagaram, Chennai
- 600061
Tamilnadu, India.
Email id: grievance@twogender.com
15. Contact
us
A. If you have any
queries relating to the processing / usage of information provided by you or
the Company's Privacy Policy or if you would like to raise any other inquiries,
you may email us at the contact information
Email
id: grievance@twogender.com